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Frequently asked questions
If there are any questions we haven't covered below, please get in touch with our friendly team today.
While booking isn’t always essential, we highly recommend reserving a table in advance, particularly during busy periods such as weekends, match days, race days and special events. Booking ahead helps us ensure we can accommodate you and provide the best possible experience.
Please note that some of our special events and experiences require advance booking. This includes pre-paid events such as Christmas events, which are subject to availability and often sell out well in advance.
You can make a reservation online using the booking widget on our website or by calling us on 0191 255 2100.
Yes, we have a spacious outdoor terrace that’s perfect for relaxing with friends and family. During the warmer months, our outdoor bar is also open, making it the ideal spot to enjoy food and drinks in the sunshine.
While outdoor tables cannot be booked in advance, you’re welcome to add a request to your reservation and our team will do their best to accommodate you on the day, subject to availability.
Yes. Pizza Dough Co offers step-free access throughout the venue, including accessible entrances, dining areas, and toilet facilities. Our spacious layout allows easy movement for wheelchair users, mobility aid users, and guests with pushchairs.
Yes, accessible toilet facilities are available on-site for guests who require them.
Yes. We provide ample free parking for guests, including electric vehicle charging points.Â
Yes. Our menus clearly identify vegan, vegetarian, and gluten-free dishes. Our kitchen team is happy to discuss allergies and dietary requirements and will accommodate requests wherever possible.
Yes. We stock a wide range of low and no-alcohol products, including alcohol-free beers, ciders, 0% prosecco, handcrafted mocktails, premium soft drinks, and children’s beverages.Â
Yes. Families are at the heart of our business. We offer highchairs, baby changing facilities, children’s menus, family-friendly seating, and our restaurant has a dedicated Playhouse soft play area.
Sustainability is a key focus for us. We combine environmentally responsible practices with community engagement, supporting local suppliers, reducing waste, improving energy efficiency, and encouraging greener travel.
We operate dedicated recycling streams for food waste, glass, cardboard and general waste. We’ve also introduced Tetra Top plant-based water bottles, which are reusable, fully recyclable, FSC-certified and made from 88% plant-based materials.
We use LED lighting, motion-sensor lighting, smart heating controls and low-flow water systems throughout the venue. We also monitor utility usage regularly to identify opportunities for improvement.